Shipping & Returns

Shipping & Packaging

All orders are sent UPS Ground.  If the customer requires shipping by another method, the customer will be responsible for any charges associated with the shipping methods (i.e. FedEx ground collect service charges or International filing fees).  All orders are insured for the value of the product in the boxes.  There will be a handling charge of $10.00 for orders totaling $100.00 or less.

All items are shipped in bulk packaging with the exception of the 4-sided ornaments.  Should the customer request individual boxing for other products a packaging and handling fee of 25 cents per item will apply.

Breakage & Returns

Personalized and custom items cannot be returned. All broken items must be declared within 10 days of receipt of merchandise. All returns must have prior authorization within 10 days of receipt of the merchandise.